Specialising in arrear credit and the recovery of debt.

Our Story

Blue House Collections specialise in arrear credit and the recovery of distressed debt. By creating uniqe strategies for our clients and the operation of a specialist debt collection centre, we can significantly improve collection results.

Our personalised approach to individual requirements ensures that each client is serviced with the highest level of integrity, quality and efficiency. The directors of Blue House Collections are passionately involved in every stage of the debt collection, ensuring the best level of service and expertise to our clients.

Our Mission

Successful debt recovery through customised solutions with a behaviour-based approach driven by rewards.

What Our Aim Is

To establish long term relationships with our clients through unsurpassed commitment to service excellence.
To be the service provider of choice to reputable lenders and providers of incidental credit countrywide.
To execute unique debt recovery solutions and professional credit advisory services.
To use the most recent technology, integrated into industry leading solutions to improve recoveries.

Who can benefit from our services

Any size business with a need for debt recovery. Other services include litigation, Credit Bureau listing, attachments and execution.

Whether you are a bank or a retailer with a substantial distressed debtor book, or a small business with a single long outstanding debt, Blue House Collections can customise a debt recovery plan and ensure its implementation to meet your needs.

What we Offer

Customised solutions according to our clients’ needs are including:

Debtor department for a client

We can contact a client’s debtor in the name of their company and not in the name of Blue House Collections – we then become an outsourced debtor department for that client.
In cases such as these, we set up dedicated telephone lines and email addresses in the name of our client, in order to facilitate communication with debtors as if they are dealing with our client directly.
Our current clients are willing to entrust us with their brand and reputation which is testament to the relationships of trust that we enjoy with all our clients.

Fully outsourced debt collection

Blue House Collections operate independently from the client and this allows clients to protect their brand name.
Later stage debt collection is more successful once debtors are notified they have been handed over for debt collection.

Profile of a client’s debtor book

We can customise our solutions according to the profile of a client’s debtor book and the extent to which they wish to pursue the collection.
For example, some clients request that we do not take legal action against their debtors, whilst some wish for us to pursue urgent legal action culminating in attachment of assets.

Benefits of Our Services

Our commitment towards our clients is to ensure noticeable nett financial benefit or improvement.

The benefits our clients experience:

Improved cash flows.
Improved income statement results through reduction of bad debts and increased bad debt recoveries.
Performance-related fee structures: We only get paid a percentage for what we collect.
With the vast majority of our mandates there are no upfront charges.
No collection = No fee.

OUR COMPETITIVE EDGE

We pride ourselves on our fully integrated system with our service providers.

Swordfish

Debt collection software specifically designed to control and effectively manage high volumes of collections and arrear files by highlighting them in red and bringing them to the top of the dialer queue.

CPB

Consumer profile Bureau tracing services linked to four different Bureaus, which enables in-house tracing as well as adverse debtor listing. Deep tracing ensures that debtors are found by going as far as calling the neighbour or a relative to get to the debtor.

Predictive dialer

Our predictive dialer is integrated through our software, therefore action notes are automatically captured, which allows our agents to handle over 400 calls per day.

GLA

We partner with Groenewald Lubbe Attorneys for legal collections, S129’s, etc.

Paym8

Debit order facility to enable increased and constant payments for our clients. All debit orders are authenticated before captured to ensure that the bank details are correct.